Cancellation & Refund Policy

1. Overview

At Prolocaler (operated by Cloudcraft LLC.), we strive to ensure a smooth, transparent, and fair booking experience for both Customers and Service Providers. This policy outlines our cancellation windows, refund eligibility, and resolution procedures.

2. Customer Cancellations

• More than 24 Hours Notice: If you cancel your booking at least 24 hours before the scheduled appointment start time, you are eligible for a 100% full refund back to your original payment method.
• Less than 24 Hours Notice: Cancellations made within 24 hours of the appointment may be subject to a late cancellation fee (up to 50% of the booking total) to compensate the Service Provider for reserved calendar time.
• No-Show: If a Customer fails to attend or be present at the agreed location and time without prior notice, no refund will be issued.

3. Provider Cancellations & Rescheduling

In the rare event that a Service Provider cancels an appointment or cannot fulfill the service:

• The Customer will receive an immediate option to reschedule with the Provider or another verified professional at no extra cost.
• If rescheduling is not desired, the Customer is entitled to an automatic 100% full refund.

4. Quality Disputes & Unsatisfactory Services

If a service was materially different from the listing description or incomplete, please notify our support team within 48 hours of the service completion at contactus@prolocaler.com with supporting photos or notes. Our team will review the dispute with both parties and issue a partial or full refund where appropriate.

5. Refund Processing Timeframe

Once approved, refunds are processed immediately through our payment gateway (Stripe). Depending on your bank or card issuer, funds will typically appear in your bank account or on your credit card statement within 5 to 10 business days.