Privacy Policy

1. Introduction

Cloudcraft LLC. (“we,” “us,” or “our”), operating Prolocaler, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile interface, and marketplace services.

2. Information We Collect

• Personal Details: Name, email address, phone number, and physical/service location when creating an account or booking an appointment.
• Provider Profile Data: Business name, bio, service listings, category, and pricing.
• Payment Information: Credit/debit card numbers and billing details are transmitted directly to our PCI-compliant payment processor (Stripe). Cloudcraft LLC does not store raw credit card numbers or CVC codes on our servers.
• Usage Data: Device information, browser type, IP address, and platform usage analytics.

3. How We Use Your Information

We use collected data to:

• Facilitate, confirm, and manage your service bookings and appointments.
• Process payments securely via Stripe.
• Connect Customers with their chosen Service Providers.
• Send booking notifications, confirmation receipts, and customer support updates.
• Prevent fraudulent transactions and protect platform integrity.

4. Payment Processing & Security (Stripe)

All online transactions are processed through Stripe, Inc. Stripe adheres to the highest level of Payment Card Industry Data Security Standards (PCI-DSS Level 1 certification). Information shared with Stripe is subject to Stripe's Privacy Policy at stripe.com/privacy.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We share information only with:

• Service Providers: Contact and booking notes needed to fulfill the appointment you booked.
• Service Vendors: Cloud hosting (Hostinger, Vercel) and payment gateways (Stripe) under confidentiality agreements.
• Legal Requirements: If required by law, subpoena, or governmental regulation.

6. Your Rights & Choices

Depending on your location (including rights under the California Consumer Privacy Act (CCPA)), you have the right to access, update, or delete your personal data. You can manage your information in your profile or contact us directly.